VOLY | Terms and Conditions


Terms & Conditions


1       Terms

(a)    These terms and conditions (Terms) are entered into between Milko Grocery Holdings Pty Ltd (ABN 17 648 899 450) (weour or us) and you, the person using our site available at: getvoly.com (Site) and/or our mobile application available on the Apple App Store and Google Play Store (App).

(b)    We may amend these Terms at any time, by providing written notice to you or by advising you by notification on our Platform. By continuing to use our Platform after the notice, you agree to the amended terms. If you do not agree to the amendment, you should cease using our Platform and terminate your Account.

2       Our Platform

(a)    Through our Site and/or our App we provide a platform (our Platform) where you can purchase products for delivery to your nominated address within our delivery areas (our Services).

(b)    By accessing and/or using our Platform or Services you:

(1)         warrant to us that you have reviewed these Terms;

(2)         warrant to us that you have read our Privacy Policy (appended to these Terms and available on our Platform);

(3)         warrant to us that you are at least 18 years old and have the legal capacity to enter into a legally binding agreement with us; and

(4)         agree to use our Platform and accept our Services in accordance with these Terms.

(c)     We may suspend your Account or terminate these Terms immediately :

(1)         if you engage in conduct which we determine (in our sole discretion) is in breach of clause 3;

(2)         if you breach any provision of these Terms and that breach has not been remedied within 1 business day of being notified by us;

(3)         upon notice to you, if there is any reason outside our control which has the effect of compromising our ability to provide the Services;

(4)         upon notice to you, if you are unable to pay your debts as they fall due; or

(5)         if we advise you that we wish to cease offering our Services provided that we must give you 21 business days prior notice.

(d)    Upon expiry or termination of these Terms:

(1)         You must cease using our Platform;

(2)         we will immediately cease providing the Services to you; and

(3)         you agree that any payments made by you to us are not refundable to you.

(e)    You must not use our Platform, in any way that competes with or damages our business.

(f)     You are responsible for your use of our Platform.

3       Conduct we do not accept

(a)    We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Platform in accordance with these Terms.  All other uses are prohibited without our prior written consent.

(b)    When you use our Platform and use our Services, we expect you to abide by a certain standard of behaviour. You must not do or attempt to do anything that is unlawful, which is prohibited by any laws applicable to our Platform or our Services, which we would consider inappropriate or which might bring us or our Platform or Services into disrepute. This includes:

(1)         using our Platform to engage in offensive or inappropriate conduct;

(2)         anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent or seeking to download personal images available on our Platform) or any other legal rights;

(3)         using our Platform to defame, harass, threaten, menace or offend any person;

(4)         interfering with any user of our Platform;

(5)         tampering with or modifying our Platform, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Platform, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Platform;

(6)         using our Platform to send unsolicited electronic messages;

(7)         facilitating or assisting a third party to do any of the above acts; or

(8)         downloading any information or images available on our Platform unless such information or image is specifically identified as a downloadable item on our Platform.

(c)     We’ve designed our Platform for you to use it personally, and not on a commercial basis. You must not use our Platform, our Services or any of our content, for your commercial purposes.

(d)    We may (in our sole discretion) terminate your Account and/or these Terms and ban you from using our Platform if you engage in conduct we do not accept.

4       Account Registration

(a)    You are required to create an account (Account) in order to purchase products from us and must be at least 18 years old.

(b)    To create an Account, you will be required to enter your name, phone number and address. You must ensure that any personal information you give to us when creating an Account is accurate and up-to-date. All personal information that you give to us will be treated in accordance with our Privacy Policy.

(c)     You may also register for an Account using your Facebook or other social media network account (Social Media Account). If you sign in to your Account using your Social Media Account, you authorise us to access certain information on your Social Media Account including but not limited to your current profile photo and other basic information such as your name and contact details.

(d)    You agree to provide accurate, current and complete information during the registration process and regularly update such information to keep it accurate, current and complete. Your Account is personal and you must not transfer it to others, except with our written permission. It is your responsibility to keep your account details confidential. You are liable for all activity on your account, including purchases made using your account details.

(e)    When you make a purchase, you will be asked to input basic contact information such as your name, shipping address, billing address and payment details. Your delivery address must be located within the delivery locations listed on our Platform. We will not accept an order to purchase products for delivery to addresses outside these locations.

(f)     We may contact you via the Platform using in-Account notifications, push notifications or via off-Platform communication channels, such as text message, phone or email.

(g)    Your Account and these Terms may be terminated by you at any time, using the ‘cancel Account’ functionality (or similar) in your in the Account page section of your Account settings.

5       Orders

(a)    You may order products from us as set out on our Platform. Any order placed through our Platform is an offer by you to purchase a particular product or products for the price notified (including the delivery and other applicable charges and taxes) at the time you place your order.

(b)    We may, at our absolute discretion, accept or reject an order. We will endeavour to notify you of a rejection at the time of the order or within a reasonable time thereafter.

(c)     Each order that we accept results in a separate binding agreement between you and us for the supply of products in accordance with the Terms.

(d)    It is your responsibility to check the order details, including selected products and pricing, before you submit your order through our Platform.

(e)    When you order and pay on our Platform and your payment has been validated, we will provide you with an order confirmation email, which may include an order number, an order ID, the delivery and billing addresses and a description of what was ordered.

(f)     Please be aware that some of the products sold through our Platform may not be suitable for your personal circumstances including for children under 18 years old, for pregnant women, for persons with underlying medical issues or persons with allergies. Please take extra care when ordering products if you fall within one of these categories. It is your responsibility to check the suitability of a product you order. We are not responsible for determining the suitability of any of the products you order and will not be liable to you for any lack of suitability.

6       Price and payments

(a)    You must pay us the purchase price of each product you order plus any applicable delivery costs based on the delivery options selected by you as set out on our Platform (the Price) in accordance with this clause. If applicable, we display delivery costs separately from the product price. All amounts are stated in Australian dollars and are inclusive of Australian GST (where applicable).

(b)    You must pay the Price using one of the methods set out on our Platform, such as Visa, Mastercard, ShopPay, Google Pay, PayPal or ApplePay. Only once the Price has been paid in full will your products be dispatched to you.

(c)     You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. In the absence of fraud or mistake, all payments made are final.  If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment, that your payment will be honoured by your card issuer, and that you will maintain sufficient funds in your account to cover the Price.

(d)    If any payment has not been made as set out on our Platform or in the Terms, we may (at our absolute discretion) immediately cease supplying the products.

(e)    If we offer payment via a third party payment processor, such as ShopPay, Google Pay, PayPal or ApplePay the payment may be subject to ShopPay, Google Pay, PayPal or ApplePay’s terms and conditions.

(f)     We may from time to time issue promotional discount codes for certain products on our Platform. To claim the discount, you must enter the promotional discount code at the time of submitting your order through our Platform or in the promo section of your Account in our App.

(g)    We may from time to time run competitions on our Platform or associated social media platforms. Such competitions are subject to terms and conditions which will be made available on our Platform at the time of the competition.

7       Availability and Cancellation

(a)    All purchases made through our Platform are subject to availability. We do our best to keep products in stock and to keep our Platform up to date with the availability of products.

(b)    We reserve the right to cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Platform (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order to advise you of any cancellations by us. You may choose to receive a refund or a store credit. If you choose a refund or store credit, any delivery costs you have paid for the products will be refunded to you.

(c)     Once you submit an order for products on our Platform and that order has been accepted by us and processing has begun, you may not cancel your order.

8       Delivery, Title and Risk

(a)    We currently deliver to areas as set out on our Platform. Please refer to the delivery information on our Platform to ensure you are in our delivery area. If you are not in our delivery area please contact us at info@getvoly.com to discuss delivery options.

(b)    Delivery costs are set out on our Platform. Delivery costs may be payable based on your delivery address and/or the value of the products you wish to purchase as set out on our Platform.

(c)     We normally dispatch products within 30 minutes of receiving an order, unless otherwise noted on our Platform. Although we will use reasonable endeavours to deliver products within the delivery timeframe nominated by you, any delivery periods displayed on our Platform are estimates only.

(d)    Once you submit an order for products on our Platform, the order is final. If you need to change the delivery date or delivery address, please notify us immediately via the contact options available on our Platform. We will not guarantee that we can accommodate your revised delivery date or address but will do our best to assist you.

(e)    We may deliver the products using a range of delivery methods as determined by us in our sole discretion. You will not need to sign for deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, our delivery partner will leave the products at a convenient place without requiring your prior consent and risk in the products will pass to you at this time.

(f)     Title to the products will remain with us until you have paid us the Price in full in accordance with the Terms. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products.

(g)    Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your order. Once risk in the products passes, you will be solely responsible for them.

9       Returns

Change of mind returns

(a)    We do not accept returns for change of mind or other circumstances.

(b)    To the maximum extent permitted by law and subject to our obligations under the Australian Consumer Law, we do not make any representations or warranties in relation to the Platform (including as to whether the Platform is or will be fit or suitable for your particular purposes) or our Services, unless expressly stipulated in these Terms.

Australian Consumer Law

(c)     Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.

(d)    Where you return the products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.

(e)    Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. Please contact us for further information.

10    Intellectual property

(a)    All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Platform, the Terms and the Services) will at all times vest, or remain vested, in us.

(b)    You must not, without our prior written consent:

(1)         copy or use, in whole or in part, any of our intellectual property;

(2)         reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of our intellectual property to any third party; or

(3)         breach any intellectual property rights connected with our Platform, our Services or the products, including (without limitation) altering or modifying any of our intellectual property; causing any of our intellectual property to be framed or embedded in another website; or creating derivative works from any of our intellectual property.

11    Limitations

(a)    To the maximum extent permitted by law, we make no representations or warranties about our Platform or our Services, including (without limitation) that:

(1)      our Platform is complete, accurate, reliable, up-to-date and suitable for any particular purpose;

(2)      access to our Platform will be uninterrupted, error-free or free from viruses; or

(3)      our Platform will be secure.

You use and act on our Platform at your own risk.

(b)    Despite anything to the contrary, to the maximum extent permitted by law:

(1)         our maximum aggregate liability arising from or in connection with the Terms (including your use of the Platform or our Services, the products and/or the subject matter of the Terms) will be limited to, and must not exceed, the portion of the Price paid by you to us for the products the subject of the relevant claim; and

(2)         we will not be liable to you for any loss of profit (including anticipated profit), loss of benefit (including anticipated benefit), loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings (including anticipated savings), loss of reputation, loss of use and/or loss or corruption of data,

whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

(c)     Despite anything to the contrary, to the maximum extent permitted by law, we will have no liability, and you release and discharge us from all liability, arising from or in connection with any:

(1)      loss of, or damage to, the products, or any injury or loss to any person;

(2)      failure or delay in providing the products, the Platform or our Services; or

(3)      breach of the Terms or any law,

where caused or contributed to by any:

(4)      event or circumstance beyond our reasonable control; or

(5)      act or omission of you or your related parties,

and, in any event, any defect, error, omission or lack of functionality or suitability (or the absence of, or reduction in, any anticipated result, outcome or benefit) with respect to the Platform, our Services or the products.

12    Collection Notice

(a)    We collect personal information about you in order to enable you to access and use our Platform, to contact and communicate with you, to respond to your enquiries, to process and dispatch your orders and for other purposes set out in our Privacy Policy.

(b)    We may disclose that information to third party service providers who help us deliver our services (including our delivery partners and employees, inventory management software, information technology service providers, data storage, web-hosting and server providers, professional advisors, payment systems operators and our business partners) or as required by law. If you do not provide this information we may not be able to provide our products to you.  In certain circumstances, we may disclose your personal information to third parties located, or who store data, outside Australia.

(c)     Our Privacy Policy contains further information about: (i) how we store and use your personal information; (ii) how you can access and seek correction of your personal information; (iii) how you can make a privacy-related complaint; and (iv) our complaint handling process.

(d)    By providing personal information to us, you acknowledge we will collect, hold, use and disclose your personal information in accordance with our Privacy Policy.

13    Third party usage rules

(a)    If you access or download our mobile application from (1) the Apple App Store, you agree to any Usage Rules set forth in the App Store Terms of Service or (2) the Google Play Store, you agree to the Android, Google Inc. Terms and Conditions including the Google Apps Terms of Service.

(b)    We may use Google Maps/Earth mapping services, including Google Maps API(s). Any use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

14    Notice regarding Apple

(a)    To the extent that you are using or accessing our Platform on an iOS device, you further acknowledge and agree to the terms of this clause. You acknowledge that these Terms are between you and us only, not with Apple Inc. (Apple), and Apple is not responsible for the Platform and any content available on the Platform.

(b)    Apple has no obligation to furnish you with any maintenance and support services with respect to our Platform.

(c)     If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the mobile application and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our responsibility.

(d)    Apple is not responsible for addressing any claims by you or any third party relating to our mobile application or your use of our mobile application, including but not limited to (1) product liability claims; (2) any claim that our mobile application fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation.

(e)    Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that our mobile application infringes that third party’s intellectual property rights.

(f)     You agree to comply with any applicable third-party terms when using our mobile application, including any Usage Rules set forth in the Apple App Store Agreement of Service.

(g)    Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms.

(h)    You hereby represent and warrant that (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.

15    General

(a)    Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.

(b)    Disputes: Neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with a senior representative of the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause).

(c)     Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

(d)    Waiver: Any failure or delay by a party in exercising a power or right (either wholly or partly) in relation to these Terms does not operate as a waiver or prevent a party from exercising that power or right or any other power or right. A waiver must be in writing.

(e)    Force Majeure: We will not be liable for any delay or failure to perform our obligations under these Terms if such delay is due to any circumstance beyond our reasonable control.

(f)     Relationship of parties: These Terms are not intended to create a partnership, joint venture or agency relationship between the parties.

(g)    Email: You agree that we are able to send electronic mail to you and receive electronic mail from you. You release us from any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise (Liability) you may have as a result of any unauthorised copying, recording, reading or interference with that document or information after transmission, for any delay or non-delivery of any document or information and for any damage caused to your system or any files by a transfer.

(h)    Photographs: If you provide us with photographs of the products, including via email or by tagging us on social media, you consent to us publishing such photographs and details (including but not limited to your name, location and date) for our marketing purposes including on our Platform and social media.

(i)     Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions.

(j)     Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.

(k)    Online execution: These Terms may be executed by means of such third party online document execution service as we nominate subject to such execution being in accordance with the applicable terms and conditions of that document execution service.

(l)     Entire agreement: The Terms contain the entire understanding and agreement between you and us in respect of their subject matter.

(m)   Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on our Platform. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.

(n)    Governing law: These Terms are governed by the laws of New South Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. The App may be accessed in Australia and overseas. We make no representation that our Platform complies with the laws (including intellectual property laws) of any country outside of Australia. If you access our Platform from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place you access our Platform.

© LegalVision ILP Pty Ltd



      This promotion is available in VOLY suburbs. A minimum purchase of $20 is required. Code can only be used once per customer. This offer can’t be used in conjunction with other discounts, promos or freebies. Validity period is from 30 NOV 2021 - 31 December 2021 from 8AM - 10PM AEST.

2       VOLYIT10

      This promotion is available in VOLY suburbs. A minimum purchase of $20 is required. Code can only be used once per customer. This offer can’t be used in conjunction with other discounts, promos or freebies. Validity period is from 30 NOV 2021 - 31 December 2021 from 8AM - 10PM AEST.

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4       GETVOLY10

      This promotion is available in VOLY suburbs. A minimum purchase of $20 is required. Code can only be used once per customer. This offer can’t be used in conjunction with other discounts, promos or freebies. Validity period is from 30 NOV 2021 - 31 December 2021 from 8AM - 10PM AEST.

For any questions and notices, please contact us at:

Milko Grocery Holdings Pty Ltd (ABN 17 648 899 450)

Email: info@getvoly.com

Last update: 30 November 2021