We are happy to report that VOLY is COVID safe and compliant with all government regulations. We provide contactless delivery and all staff members follow all COVID protocols.
At VOLY our mission is to deliver groceries in 15 minutes or less. You can browse and order groceries through our app, available on iOS and Android. Simply choose the products you would like, proceed to payment options and place your order. Once we receive your order, we will pack it carefully and one of our riders will bring it to you. You can track our progress in real-time in the app and via driver-tracking sent in SMS updates. All of this within 15 minutes!
You should receive SMS updates as your delivery leaves the store with a GPS tracking link.
That’s expected behaviour! We’re working on streamlining our processes and notifcations but in the meantime you may recieve SMS updates from “VOLY” and our order management system. Keep an eye on the tracking link sent from VOLY for updates on your order.
A delivery fee of $2.99 applies to all orders.
No, at VOLY we’re here for you whether you’re doing a daily top-up or a weekly shop.
Yes, anyone can receive an online delivery as long as there are no restricted items such as tobacco products, alcohol or other age-restricted goods included. In these circumstances, proof of ID will be asked for.
That’s not the experience aim for! Please contact our team via the form at the top of this page or at email@example.com including a description of the item in question and order number and we’ll look into this for you.
Our mission is to deliver groceries in 15 minutes. It sounds like we didn’t achieve our time goal in this instance! Please contact our team via the form at the top of this page or at firstname.lastname@example.org and we’ll look into this for you.
Our riders will always try to contact you if there’s an issue once they reach your delivery address. Please check your phone during the delivery time for any updates. If we can’t contact you and are unable to deliver the order, our riders will leave your order in a safe place or return it to our shop. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.
We are sorry to hear that you were not satisfied with our products and/or service. If you could please write to email@example.com outlining which products you would like a refund for and why we would be pleased to look into this for you.
At VOLY, we strive to make VOLY your one stop shop for all your grocery needs. If you would like to suggest a product to add to our store, please write to us at firstname.lastname@example.org.
Whether you tip or not is completely up to you. Any tip you do provide goes directly to your VOLY rider. Note that VOLY riders are employed directly by VOLY and are not reliant on independent contractor models.
Currently, click and collect is not a feature we offer, however this is something we want to launch soon.
Not just yet! Our mission is to deliver groceries in 15 minutes. Any order received will be delivered within 15 minutes from the order placement time.
You can email email@example.com with any queries or feedback, we’d be happy to assist!
Our operating hours vary by location. Check out our app for information on your closest store.
Yes! VOLY is best experienced through our application. Check it out at getvoly.com
Our mission is to deliver groceries within 15 minutes, this means to ensure customer satisfaction we currently do not deliver to your area. Fear not! We intend to expand across Sydney and Australia almost as fast as our deliveries arrive at your door.
If you think your area would be the ideal location for the next VOLY site, please write to us at firstname.lastname@example.org
Please find a list of our store delivery locations here
At VOLY we’re proudly environmentally friendly. To reduce our carbon footprint, groceries are packed in paper bags and our delivery riders are powered by electric bikes (and a tonne of chocolates and lollies!).